Cookie policy
Car Avenue uses cookies. These cookies do not contain confidential information about users.We use various cookies on the site to improve site interactivity and our services.
What is a "cookie"?
A cookie is a small file that does not identify the user, but records information about how a computer browses a site. The data obtained is intended to make later browsing on the site easier, and is also used for various traffic measurements. The User can disable the sending of cookies by changing their web browser settings.
Use of cookies
Browsing the caravenue.com site may result in cookie(s) being installed on the user's web browser.The User's consent is required for cookie management.No cookie contains confidential information about Users.The User is informed that by disabling cookies, some areas and services on the caravenue.com site may no longer work properly.
Three types of cookies are placed on the Car Avenue website
INTERNAL COOKIES REQUIRED FOR THE SITE TO OPERATEThese cookies allow the site to work optimally. You can object to them and delete them using your browser settings; however, your user experience may be degraded.
AUDIENCE MEASUREMENT COOKIESIn order to adapt the site to visitors' needs, we measure the number of visits, page views, visitor activity on the site, and how often they return. The site uses Google Analytics tools and the cookies associated with them.
COOKIES PROVIDED BY THIRD-PARTY SITESThe site relies on certain services offered by third-party sites. These include:
Share buttons (Twitter and Facebook)
Videos embedded on the site (YouTube)
Financing services (CGI)
How to accept or refuse the use of cookies?
The user can configure their devices to accept all cookies, to notify them when a cookie is issued, or to never accept any cookies. The latter option means that certain personalized services cannot be provided to the user and, as a result, the user may not be able to take full advantage of all features offered by the Site.If the user does not wish to receive cookies in general or wishes to refuse only certain cookies, they can change their browser settings accordingly.Instructions are provided for this purpose on each browser's website:
for Firefox
for Safari
for Chrome
You can also find the necessary information on the website of the French Data Protection Authority (CNIL – Commission Nationale de l'Informatique et des Libertés):http://www.cnil.fr/vos-droits/vos-traces/les-cookies/conseils-aux-internautes/Contact details
Name
Title
Address
Date of birth
Gender
Email
Landline / mobile phone number
Initials
Fax
Additional personal preference information
Family status
Family members
Driving licence (type)
Profession
Requests for information, test drives
Preferred dealership
Hobbies
Preferred payment method
Preferred contact method
VIN
Company name
Identification data
Client number / Client ID
Contract number
Customer history
Customer satisfaction rate (and additional information from the Selfcare platform)
Offers received
Vehicle purchase data: model, configuration, purchase date, registration date, registration number, order date, delivery date, car owner, price
Warranty information
Residual value
Car Avenue financial services information (contractual information, e.g. payment method, lease term, lien)
Optional information within assistance services (e.g. “CAR Avenue Assistance” via Mondial Assistance) (e.g. family vehicles, use of mobility services)
Purchase details for parts, accessory products and so-called “lifestyle” items
Data collected during dealership visits (requests, information consultation, sales advisor, service history)
Campaign history / responses to campaigns
Optional customer data on vehicles from other manufacturers, provided by the Car Avenue used car platform
Event participation (location, company)
Claims history
Service history
Vehicle usage data
Vehicle range (remaining)
RTTI data (navigation data)
Outside temperature
Position (including pick-up for rental cars or parking when the vehicle is parked and only with an activated connected driving account)
Mileage
Average speed
Use of digital services
Position information
Use of online entertainment
Use of the Car Avenue website visited
Cookie data (depending on approval of cookie policies)
Use of Car Avenue social media sites (e.g. visits and posts in forums)
If the customer has a connected driving account, the following data may be used:
Fuel tank level
If the customer has registered or is logged in, the following data may be used:
Average app usage data (click behaviour within apps)